Fast paced | Career Growth & Opportunity | Full-time | Permanent
We’re looking for L1 Service Desk Engineers to join a cyber-first managed technology services team, supporting organisations across Australia.
You don’t need to know everything.
If you have the right attitude, curiosity, and communication skills, the technical side can be taught.
Why this role is different
Many of our strongest Support Engineers started in:
- Fast-food or hospitality
- Gaming communities or esports
- Retail or customer service roles
If you can:
- Stay calm when things go wrong
- Think logically under pressure
- Communicate clearly with frustrated people
- Learn quickly and ask good questions
…you’ll do very well here.
What you’ll be doing
As an L1 Service Desk Engineer, you’ll be the first point of contact for IT support. Your mission is simple: resolve issues quickly, communicate clearly, and leave every interaction better than you found it.
Your day-to-day will include:
- Taking inbound IT support requests (phone, email, ticketing system)
- Troubleshooting common IT issues at first contact wherever possible
- Supporting Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Resetting passwords, unlocking accounts, and managing user access
- Using remote tools to support users
- Logging clear, accurate tickets and escalating when needed (with full context)
- Following ITIL-based service processes
- Learning from escalations and improving your skills every day
What we’re really looking for
We care more about potential and mindset than years of experience.
You’ll thrive if you:
- Enjoy problem-solving and puzzles (gamers, this is you)
- Are patient, professional, and customer-focused
- Take ownership instead of passing problems on
- Communicate well with non-technical people
- Want a long-term career, not just a job
Experience that helps (but isn’t mandatory):
- Any customer-facing role (fast food, retail, hospitality, call centre)
- Entry-level IT support or helpdesk exposure
- Basic understanding of Windows, Microsoft 365, or networking
- CompTIA A+, ITIL Foundation, or Microsoft certifications (or studying towards)
Career progression – real pathways
This is not a dead-end service desk role. L1 is a launchpad.
Possible pathways include:
- Technical: L2 → L3 → Senior → Principal Engineer
- Leadership: L2 → Team Lead → Service Desk / Service Delivery Manager
- Specialist: Platform Specialist → Subject Matter Expert
You’ll be supported with structured learning, mentoring, and hands-on development.
What’s on offer
- Full-time, permanent position
- Hybrid work and workplace flexibility
- Structured training and professional development
- Supportive, inclusive team environment
- Exposure to managed IT and cyber security pathways
Ready to apply?
If you’re looking to turn your problem-solving skills into a real IT career, we’d love to hear from you, even if your background isn’t “traditional tech”.
Apply now and take the first step into the world of IT and cyber security.
