- Thorough handover process ensuring a smooth transition.
- Work with a passionate team committed to high standards of customer service.
The Operations Manager will oversee the daily operations of our client’s site, ensuring that business processes are both efficient and effective, in alignment with the strategic goals. This role reports directly to the Store Manager, and will require leading a large team of approximately 45 staff members across both the showroom and warehouse. The ideal candidate will foster a culture of teamwork, and empower employees to deliver excellent customer service.
About the Company
Established over 50 years ago, our client is a leading supplier of high-quality bathroom, kitchen, and plumbing products in Sydney. With multiple showroom locations, they offer a carefully selected range of premium local and international brands, serving both residential and commercial customers.
What’s great about this role:
- Join a business with a positive reputation in the industry.
- Opportunity to lead and build a robust operations team.
- Develop your career in a dynamic environment.
- Engage directly in a role that fosters innovation and efficiency.
- Potential for personal and professional growth within the company.
- Enjoy a supportive work culture that values employee contributions.
- Full time 5 days per week, every second Saturday with a day off.
Duties:
- Lead daily operations across departments.
- Engage with customers for exceptional service.
- Address customer concerns with empathy and professionalism.
- Develop and implement operational policies and procedures.
- Monitor performance metrics and identify improvement areas.
- Manage budgets and cost-control initiatives.
- Recruit, train, and develop operations staff.
- Ensure compliance with regulatory requirements.
Skills and Experience:
- Must have Retail oversight experience
- Strong leadership and team management abilities.
- Excellent analytical and problem-solving skills.
- Exceptional communication and organizational skills.
- Motivation and positive attitude are key factors.
- Experience in an operations management role is essential.
- Ability to manage and inspire a large team effectively.
- Experience in customer-focused roles is a plus.
- Must possess a valid clean car license for possible delivery needs.
How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received, so apply today! Please note that only candidates who meet our client’s selection criteria will be contacted.
Job ID: JT330.01
