L1 – L2 IT Support Officer_On-Site

About the company
This employer provides cost-effective IT management and consultancy services to small and medium-sized businesses and not-for-profit organisations. Offering digital solutions, managed services and professional expertise, they help clients tackle complex projects, strengthen cybersecurity, improve technology and manage change.
 
About the Role
In this customer-focused IT Support Officer role, you will be the primary onsite technical contact for aged-care facilities across three locations. You will manage the helpdesk, triage support requests, maintain documentation and troubleshoot technical issues to ensure smooth day-to-day IT operations.
 
Key Responsibilities
●     Provide Level 1-2 IT support across hardware, software, networks, mobile         devices and infrastructure.
●     Manage helpdesk tickets, prioritise requests, diagnose issues and resolve           technical problems.
●     Support Google Workspace and specialised aged care systems, including           nurse call, CCTV and access control.
●     Install and configure IT equipment across multiple sites, escalating                   complex issues to technical specialists as required.

Technical Experience
●     Previous experience in IT Support, Desktop Support, Service Desk or MSP         environments.
●     Strong troubleshooting and diagnostic skills.
●     Experience supporting ChromeOS environments, networking fundamentals and general IT infrastructure.
 
About the person
The ideal candidate is personable, patient and empathetic, with a genuine passion for customer service. You’ll enjoy supporting people of all technical abilities, from password resets to complex technical issues, treating every helpdesk enquiry with care, patience and urgency to ensure people feel supported and valued in an aged care environment.
 
What’s on offer
●     Monday to Friday 8.30am to 5.00pm with 1hr lunch break
●     Onsite working in Strathfield, NSW
●     Weekly travel to a client based in Chatswood
●     Monthly travel to Oberon, NSW, including an overnight stay (for safety purpose)
●     Excellent management and technical support
●     Established and reputable business
 
Mandatory Requirements
●     Current and clean Drivers Licence
●     Must possess clear police check report
●     Ability to pass a pre-employment medical assessment
●     Full Australian working rights
 
If you wish to join a business that takes great pride in the quality of service they provide their clients and you want to be a pivotal part of their continued success, click APPLY