The Recruitment Alternative (TRA) is committed to providing you with the best possible customer service experience. The Recruitment Alternative is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of TRA’s website which can be viewed without providing personal information, however, to purchase services or access the client area or support features you are required to submit personally identifiable information. This may include but is not limited to your name, contact details, organisation details, position descriptions, other recruitment requirements, and payment details.
How else do we collect your personal information?
We collect your personal information directly from you when you:
Sharing of your personal information
We may occasionally hire other companies and or contractors to provide services on our behalf, including but not limited to handling customer support enquiries, order of services, position descriptions and processing transactions. Those companies will be permitted to obtain only the personal and organisational information they need to deliver the service. The Recruitment Alternative takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal and corporate information.
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
Some of the contractors and third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. We will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Our website uses third party analytics service providers to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, messages and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by either “unsubscribing” or providing written request / contacting us using the details set out in the “How to contact us” section below. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Recruitment Alternative reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
How to access and correct your personal information
TRA will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 working days. We will deal with such a request by responding to you in writing.
Links to third party sites
TRA website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Email: privacy @ therecruitmentalternative. com. au
The Recruitment Alternative,
PO Box 4647, Toowoomba East, QLD 4350
Inquiries and complaints
For complaints about how TRA handles, processes or manages your personal information, please contact TRA Note we may require proof of your identity and full details of your request before we can process your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with TRA’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint.