- Well-established, industry leading organisation
- Positive team environment and supportive culture
- Busy, challenging role, with diverse responsibilities
About the Role:
Our client is a well established building repairer and restoration service, who has extensive experience in the insurance industry and can provide a comprehensive range of services, tradespeople and specialists, to undertake minor repairs, emergency works, commercial and residential repairs.
They are now seeking a dynamic, self-motivated, organised and adaptable person, who will be responsible for providing day to day administrative and customer service support to customers and the estimation team. Responsibilities will include reviewing new referrals from the Insurer, contacting customers to book inspection times, entering new job information into their internal CRM and maintaining communications with the estimators and clients throughout the repair process to ensure project timelines and repair deadlines are able to be met. The successful candidate must have excellent communication skills, both written and verbal and the ability to multi-task and prioritise their workload.
What’s great about this role:
- Work with a long term team, who’s average tenure is 5+ years
- Collaborative team environment and supportive culture
- Comprehensive training provided
- Permanent full-time stable position
Duties:
- Reviewing new referrals from the Insurer
- Review and submit quotations and reports
- Liaise with the estimation team to confirm appointment timelines
- Updating and confirming client bookings
- Update job files on internal CRM
- Provide Management with reports on allocation results
- General administrative tasks as required
Skills and Experience:
- Strong administration and customer service skills
- Previous experience in a scheduling, installation, project coordination role, desirable but not essential
- Excellent communication skills both written and verbal
- Be flexible and adaptable to changing priorities and deadlines
- High level problem solving skills and the ability to use your initiative
- Team orientated with the ability to work autonomously with minimal supervision
- Strong attention to detail
- Proficient in Microsoft Office applications & CRM systems
- Well presented, reliable, friendly and professional
How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: LBLB130092/1.0
