4 weeks ago

Customer Experience Specialist

Busy challenging Customer Service role, via phone & via email. Strong Admin & IT skills & the ability to multitask. Ormeau
  • Pivotal role within the Service & Sales Teams
  • Busy & challenging position with loads of variety
  • Join a company that is making a positive impact on the environment
  • Equal Opportunity Employer with high values

About the Role
Our Client is a highly successful local manufacturing business who have been in operation since 1969. With a market share of 80% in South East Qld and beyond, they are continuing to go through a strategic growth phase throughout the rest of Australia and NZ.
  
As a part of this expansion, they are now seeking a self-motivated, highly organised person who has exceptional administration skills, high level computer skills and a passion for service excellence to join their team.  This is a pivotal role in the business, where you will looking after their valued clients and managing customer enquiries over the phone and online. Responsibilities will providing sales support to the BDM’s and supporting the Field Service Technicians with following up on warranties and processing of invoices and payments.  If you love being busy, this role is working in a very fast paced environment which will see you juggling multiple priorities at any one time.
  
What’s great about this role:

  • Work for an established industry leader
  • Be valued and rewarded for your efforts
  • Join a Company on a high growth trajectory who offer genuine career advancement opportunities
  • Northern Gold Coast location with onsite parking

Duties:

  • Manage and respond to high volume customer enquiries via phone, email & online
  • Provide efficient and effective responses at all times
  • Handle any warranty claims and submissions
  • Respond to customer queries regarding service scheduling and maintenance and provide updates on any variations or delays
  • Provide sales support to the BDM’s around Australia
  • Data input and updating of the CRM system
  • Process invoices, EFTPOS payments and refunds
  • Collate job sheets and process subcontractor invoices
  • General Administration duties as required

Skills and Experience:

  • Demonstrated experience in a high-volume telephone based customer  service support role 
  • Ability to multi-task and handle competing priorities
  • Experience in receipting, invoicing and processing payments
  • Team orientated with the ability to work autonomously with minimal supervision
  • Excellent communication skills both written and verbal
  • High attention to detail and strong problem-solving skills
  • Be reliable and have a positive ‘Can do’ attitude
  • High level computer skills in Microsoft Office, with a knowledge of CRM systems and MYOB an advantage
  • MUST have full Australian working rights

How to apply

All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.
  
  
Job ID: LB12932/1.0

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