6 days ago

Customer Experience Specialist

Customer Service Extraordinaire with a willingness to go the extra mile will see you successful in this busy role triaging calls & emails for the team

Brisbane Bayside & Eastern Suburbs

Permanent / Full Time

  • Highly valued position working within a passionate team
  • Generous Salary Package, including Performance Bonuses
  • Company with high values and ethics and a genuine reputation for excellence

About the Role:  Our client is a multi Award-winning Mortgage Broker with 5 Branches within South East Qld and an opportunity at their Bayside office is now available for a confident, enthusiastic individual, who prides themselves on their superb customer service and their willingness to go the extra mile to find solutions to client requests. 
  
Attitude, willingness, initiative and excellent time management skills will be the keys to your success in this role.  You will be responsible for managing inbound calls from new leads and existing clients and taking ownership of the client enquiry. This will entail gathering relevant information, booking appointments for our Brokers and chasing up required paperwork, so that you can pro-actively resolve the enquiry or request. You will also be required to make outbound calls to follow up or update the customer, ensuring the highest level of customer fulfillment. This is not your typical administration or customer service role and the right person, with the right attitude has the ability to add excellent value to the team. 

*Note:  This role is in the Bayside area of Brisbane, however the first 2 months training will take place at their GC office. Reimbursement for travel is available. 

What’s great about this role:

  • Busy, challenging role with lots of variety
  • Be part of a dynamic, team-oriented, productive workforce
  • High successful business with an excellent culture

Duties:

  • Be the initial contact at the Bayside Office and impress, impress, impress
  • Efficiently manage incoming calls, emails and enquiries
  • Speak with customers to gather additional information to enable actioning of the enquiry, efficiently and effectively
  • Assess enquiries for suitability and book appointments for the Brokers
  • Meet and greet guests attending in-office appointments
  • Manage relationships with new and existing network of customers
  • Ensure all relevant customer details are entered into the CRM system
  • Make relevant outbound calls as required, to follow up on paperwork or additional information

Skills and Experience:

  • You may currently be a Call Centre or Hospitality genius looking for a career change
  • Professional and proactive telephone manner demonstrating high level customer service skills
  • The ability to take ownership and project manage requests through to conclusion
  • High-level time management & excellent organisational skills
  • Have a goal focused mindset with the ability to use your initiative
  • Excellent communication skills, both written and verbal
  • Be driven and self-motivated and have a “can-do” attitude
  • Must be living in Australia and have full Australia Working Rights

How to apply;
All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: LB12902/1.0

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