1 week ago

Customer Service Representative

Located in SW suburb of Brisbane | Perm Full-time | Hybrid working arrangements | Well-established national technology distributor

Brisbane Western Suburbs & Ipswich

Permanent / Full Time

  • Be part of a supportive and dynamic team.
  • Work with a leading national technology distributor.
  • Develop your skills in a fast-paced and rewarding environment.
  • Hybrid role (3 days in the office and 2 days working from home, once established in the role).

About the Role
Our client is seeking a passionate and dedicated Customer Service Representative to join the SW Brisbane Branch. In this role, you will provide vital support to the Sales team by responding to customer inquiries, resolving issues, and promoting their products and services. Your goal will be to ensure excellent service standards and maintain high customer satisfaction.
  
What’s great about this role:

  • Opportunity to build strong customer relationships.
  • Work with a collaborative team across Australia and the Philippines.
  • Variety of tasks to keep you engaged and challenged.
  • Chance to contribute to the growth of a national technology distributor.

Duties:

  • Maintain customer satisfaction with pre- and post-sales support.
  • Manage customer escalations and requests efficiently.
  • Respond to enquiries and resolve issues through the ticketing system within set timeframes.
  • Identify sales leads and pass them on to the Sales team.
  • Assist with sales administration and support the Marketing team with product promotions.

Skills and Experience:

  • Minimum 3 years’ customer service and sales support experience.
  • Excellent communication skills and strong attention to detail.
  • Good working knowledge of MS Office applications and ticketing systems.
  • Strong prioritisation and time management skills.

How to apply
All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.

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